Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.
read more“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…
read moreWe were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.
read moreStefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.
read moreBrian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.
read morePhil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.
read moreIt’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…
read moreAyesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.
read moreRobert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.
read moreMatt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.
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