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From good to great: how Roche improved customer experience

From good to great: how Roche improved customer experience 1120 840 Ben McCulloch

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

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Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison 1920 1080 Rebecca Christie

So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading. I’ll be doing some deeper…

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Conversational AI in Financial Services with Dave Schreffler & Peter Berbee

Conversational AI in Financial Services with Dave Schreffler & Peter Berbee 1600 1200 Rebecca Christie

Dave Schreffler & Peter Berbee join us to discuss how Conversational AI is being used in Financial services.

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Conversations Squared #6 Kane Simms

Conversations Squared #6 Kane Simms 2380 2380 Ben McCulloch

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who’s usually asking the…

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Context is King (and Queen), with Gregg Johnson, CEO, Invoca

Context is King (and Queen), with Gregg Johnson, CEO, Invoca 1600 1200 Rebecca Christie

Gregg Johnson, CEO, Invoca joins us in sharing just how important context actually is.

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Conversations Squared #5 Dr Maria Aretoulaki

Conversations Squared #5 Dr Maria Aretoulaki 2380 2380 Ben McCulloch

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria…

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ChatGPT and the Future of Intelligent Automation, Today

ChatGPT and the Future of Intelligent Automation, Today 1600 1200 Kane Simms

A webinar on the value of ChatGPT technology and Large Language Models can bring to enterprise automation.

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Knowbl on building an LLM-first AI platform

Knowbl on building an LLM-first AI platform 1600 1200 Rebecca Christie

Matt Taylor joins us as he shares his insights into how Knowbl is building an LLM-first AI platform.

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Why have we forgotten some of the basics? With Maaike Coppens

Why have we forgotten some of the basics? With Maaike Coppens 1600 1200 Rebecca Christie

Maaike Coppens joins us as she helps us explore why we’re a community with amnesia who’s forgotten the basics.

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The 3 types of NLU systems in conversational AI

The 3 types of NLU systems in conversational AI 1600 1200 Kane Simms

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the…

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    Exclusive insight report: How AI agents keep CX stable when volume explodes
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