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You must see Amelia’s 7 Design Principles

You must see Amelia’s 7 Design Principles 1120 840 Ben McCulloch

How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that won’t help anyone? Many designers…

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Automating insurance claims with conversational AI

Automating insurance claims with conversational AI 1120 840 Ben McCulloch

What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a…

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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank 1600 1200 Kane Simms

Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.

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How to find success with voice automation

How to find success with voice automation 1920 1080 Kane Simms

Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.

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How Nova KBM Bank’s chatbot significantly boosted NPS scores

How Nova KBM Bank’s chatbot significantly boosted NPS scores 1814 1021 Kane Simms

Aleksandra Brdar Turk, Nova KBM, shares a case study on how conversational AI helped boost NPS scores for Slovenia’s market-leading bank.

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Here’s a vision of the future you must read

Here’s a vision of the future you must read 1120 840 Ben McCulloch

We’ve seen many attention-grabbing headlines about how AI is going to steal our jobs.  It hasn’t happened yet though, has it? It’s important to remember they’re just stories. They feed…

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AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage

AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage 1600 1200 Rebecca Christie

Amitha Pulijala and Lawrence Byrd join us to walk through the Vonage AI Studio and the huge opportunities that await those who can move quickly.

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Introducing conversation design into a dev-led organisation with Workday

Introducing conversation design into a dev-led organisation with Workday 1600 1200 Rebecca Christie

Collin Carnahan joins us for us to discuss how Workday has been creating a conversation design culture.

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Check out Florida Blue’s multimodal marvel!

Check out Florida Blue’s multimodal marvel! 1120 840 Ben McCulloch

Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.

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All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth

All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth 1600 1200 Rebecca Christie

Shridhar Marri, CEO, Senseforth, joins us to give us an insight on what the future will look like for voice intelligence and business automation.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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