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Podcast

Voice in APAC with TalkVia Head of Innovation, Guy Munro

Voice in APAC with TalkVia Head of Innovation, Guy Munro 1800 1200 Kane Simms

Guy Munro, Head of Innovation at TalkVia, joins us to share his perspectives on voice assistant adoption down under.

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Voice AI in noisy environments with SoundHound’s Andrew Richards

Voice AI in noisy environments with SoundHound’s Andrew Richards 1800 1200 Kane Simms

Director of Business Development, SoundHound, Andrew Richards, shares how Houndify handles speech recognition in noisy environments.

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The journey into conversation design with Heyday’s Anna Ralph

The journey into conversation design with Heyday’s Anna Ralph 1800 1200 Kane Simms

Heyday was recently acquired by Hootsuite. Learn from the Team Lead, Conversation Design, Anna Ralph about her journey into conversation design.

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Advancing ‘applied conversational AI’ with Wluper CTO, Nikolai Rozanov

Advancing ‘applied conversational AI’ with Wluper CTO, Nikolai Rozanov 1800 1200 Kane Simms

Learn how Wluper is making strides towards intentless NLU and advanced dialogue management and memory.

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Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez

Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez 1800 1200 Kane Simms

One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.

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AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein

AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein 1800 1200 Kane Simms

Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.

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Voice design at Comcast, with Chuong Nguyen and Carolyn Reed

Voice design at Comcast, with Chuong Nguyen and Carolyn Reed 1800 1200 Kane Simms

Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast.

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Talking conversation design with Maaike Groenewege

Talking conversation design with Maaike Groenewege 1800 1200 Kane Simms

Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.

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Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI

Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI 1800 1200 Kane Simms

Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI’s Speech-to-Intent patent.

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Avaya on enterprise AI strategy, with Davide Petramala

Avaya on enterprise AI strategy, with Davide Petramala 1800 1200 Kane Simms

Davide Petramala shares some deep insights on how organisations can get started and scale their voice and conversational AI efforts.

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