Andy Kingston joins us to talk us through the ways that HSBC is using conversational AI to improve customer experience.
read moreWhy do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But…
read morePatricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.
read moreJeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.
read moreBrad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
read moreSteve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
read morePhil Jordan joins us to discuss how Homeserve is using Diagflow to help with customer needs.
read moreAyesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.
read moreRobert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.
read moreMatt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.
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