I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…
read moreWe were joined by Nerys Corfield as she delved into what AI in contact centre trends!
read moreDiscover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.
read moreThe Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…
read moreThe notion that AI will take our jobs and then destroy us is frustratingly hard to kill. It lacks scientific basis but it caught the public’s imagination. That’s perhaps because…
read moreJoin us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia.
read moreMost companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It…
read moreThe team at Zoom join us to share their perspectives, methodologies, tools and success stories in creating delightful customer and agent experiences.
read moreJust a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to…
read moreScott Hamilton, Prodigal Tech joins us on our VUX World podcast as he shares all about AI automation!
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