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7 practical tips to implement Microsoft 365 Copilot for your business

7 practical tips to implement Microsoft 365 Copilot for your business 1920 1080 Kane Simms

I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that…

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AI in contact centers trends with Nerys Corfield

AI in contact centers trends with Nerys Corfield 1600 1200 Kane Simms

We were joined by Nerys Corfield as she delved into what AI in contact centre trends!

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The Future of AI and Humanity: Insights from a Conversation with Byron Reese

The Future of AI and Humanity: Insights from a Conversation with Byron Reese 1792 1024 Kane Simms

Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.

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7 new AI case studies from 7 top brands

7 new AI case studies from 7 top brands 2433 1369 Kane Simms

The Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in…

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Why CAI needs skin in the game

Why CAI needs skin in the game 1792 1024 Ben McCulloch

The notion that AI will take our jobs and then destroy us is frustratingly hard to kill. It lacks scientific basis but it caught the public’s imagination. That’s perhaps because…

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The AI Platform Reimagined, with Brandon Nott and Nick Orlando

The AI Platform Reimagined, with Brandon Nott and Nick Orlando 1600 1200 Rebecca Christie

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia.

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How to navigate the 3 risks of LLMs in CAI

How to navigate the 3 risks of LLMs in CAI 1920 1080 Ben McCulloch

Most companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It…

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It takes two to tango: Zoom’s recipe for sky-rocketing customer satisfaction

It takes two to tango: Zoom’s recipe for sky-rocketing customer satisfaction 1920 1080 Taras Semeniuk

The team at Zoom join us to share their perspectives, methodologies, tools and success stories in creating delightful customer and agent experiences.

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The evolution of the full-stack conversation designer

The evolution of the full-stack conversation designer 1280 720 Ben McCulloch

Just a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to…

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Lean and process engineering for AI automation with Scott Hamilton

Lean and process engineering for AI automation with Scott Hamilton 1600 1200 Kane Simms

Scott Hamilton, Prodigal Tech joins us on our VUX World podcast as he shares all about AI automation!

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