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Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai

Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai 1600 1200 Rebecca Christie

Raj Tumuluri shares the vision for truly multimodal conversational AI, and it’s impressive… And a reality today.

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Best Practices For Conversation Design

Best Practices For Conversation Design 2240 1260 Kritika Yadav

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons…

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Call centre authentication with Matt Smallman, Founder, SymNex Consulting

Call centre authentication with Matt Smallman, Founder, SymNex Consulting 1747 1241 Rebecca Christie

Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.

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Here’s something you’ll need soon enough

Here’s something you’ll need soon enough 1747 1241 Kane Simms

Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.

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So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa 1600 1200 Kane Simms

We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.

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Voice AI Lego: the importance of modularity

Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon 1600 1200 Kane Simms

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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Voice with X-Ray vision?

Voice with X-Ray vision? 730 464 Ben McCulloch

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

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Better Together: How Agents + AI Deliver Superior Experiences

Better Together: How Agents + AI Deliver Superior Experiences 1120 840 Kane Simms

A webinar on how AI assistants can empower customer service agents to deliver the next generation of customer experience.

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Google announces CCaaS solution

Google announces CCaaS solution 1920 1080 Kane Simms

Google has announced its very own contact centre as a service in partnership with ujet.

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    Sell physical products? Discover how leading manufacturers use AI for product support.
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