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So you have a chatbot, now what? With Alan Nichol, CTO, Rasa

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa 1600 1200 Kane Simms

We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.

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Voice AI Lego: the importance of modularity

Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon 1600 1200 Kane Simms

Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.

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Voice with X-Ray vision?

Voice with X-Ray vision? 730 464 Ben McCulloch

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

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Better Together: How Agents + AI Deliver Superior Experiences

Better Together: How Agents + AI Deliver Superior Experiences 1120 840 Kane Simms

A webinar on how AI assistants can empower customer service agents to deliver the next generation of customer experience.

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Google announces CCaaS solution

Google announces CCaaS solution 1920 1080 Kane Simms

Google has announced its very own contact centre as a service in partnership with ujet.

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How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom 1600 1200 Kane Simms

A deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.

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‘Cobots’ with Lisa Michaud, Product Director, Interactions

‘Cobots’ with Lisa Michaud, Product Director, Interactions 1600 1200 Kane Simms

How humans and bots working together in real time can lead to epic customer experiences.

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Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants

Making up for lost revenue with AI with Brian Jeppesen, Landry’s Restaurants 1540 800 Kane Simms

A case study on how Brian Jeppesen and Landry’s restaurants automated upward of 85% of calls using AI.

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Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia

Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia 1600 1200 Kane Simms

A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.

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    Voice AI: Discover what everyone gets wrong, and how to get it right
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