Content

Rebecca Christie
November 25, 2022

Conversations Squared #1 – Emily Uematsu Banzhaf

Conversations Squared #1 – Emily Uematsu Banzhaf https://vux.world/wp-content/uploads/conversation-l.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 25, 2022 November 29, 2022

Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network,…

Rebecca Christie
November 23, 2022

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey https://vux.world/wp-content/uploads/brandon-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 23, 2022 November 29, 2022

Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.

Ben McCulloch
November 21, 2022

Is our love for the web holding us back?

Is our love for the web holding us back? https://vux.world/wp-content/uploads/15.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 21, 2022 November 2, 2022

Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a…

Ben McCulloch
November 18, 2022

Why you should take data privacy more seriously

Why you should take data privacy more seriously https://vux.world/wp-content/uploads/14.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 18, 2022 November 2, 2022

Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I…

Ben McCulloch
November 16, 2022

Why should you measure bots like humans?

Why should you measure bots like humans? https://vux.world/wp-content/uploads/Articles.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 16, 2022 November 2, 2022

You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced…

Rebecca Christie
November 16, 2022

Building an effective digital assistant for banking with Bill Hawks, Citizens Bank

Building an effective digital assistant for banking with Bill Hawks, Citizens Bank https://vux.world/wp-content/uploads/bill-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g November 16, 2022 November 29, 2022

Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.

Ben McCulloch
November 15, 2022

Holistic AI services: the future of CX?

Holistic AI services: the future of CX? https://vux.world/wp-content/uploads/Holistic-AI-services-the-future-of-CX-IMG-1.jpg 925 615 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 15, 2022 November 15, 2022

We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can…

Kane Simms
November 14, 2022

Conversational commerce: How AI-powered digital workers can boost sales

Conversational commerce: How AI-powered digital workers can boost sales https://vux.world/wp-content/uploads/Hero-image.jpg 1920 1080 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g November 14, 2022 June 28, 2024

Is conversational commerce the future? Will you be part of the transformation? Join Talkdesk’s Dawn Harpster to find out.

Ben McCulloch
November 14, 2022

Why context is truth in conversational AI

Why context is truth in conversational AI https://vux.world/wp-content/uploads/openstream.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 14, 2022 November 2, 2022

If you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe…

Ben McCulloch
November 11, 2022

Why you need Botium before you make your bot

Why you need Botium before you make your bot https://vux.world/wp-content/uploads/botium.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g November 11, 2022 November 2, 2022

Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s…

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