Content

Rebecca Christie
August 19, 2022

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson

Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson https://vux.world/wp-content/uploads/meredith-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g August 19, 2022 August 20, 2022

Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.

Ben McCulloch
August 18, 2022

Why Aflorithmic is the WordPress of audio production

Why Aflorithmic is the WordPress of audio production https://vux.world/wp-content/uploads/Why_Aflorithmic_is_the_WordPress_of_audio_production.png 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 18, 2022 August 18, 2022

Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they…

Rebecca Christie
August 18, 2022

Why do most chatbots fail? With Dawn Harpster, Talkdesk

Why do most chatbots fail? With Dawn Harpster, Talkdesk https://vux.world/wp-content/uploads/dawn-landscape.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g August 18, 2022 January 3, 2023

Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.

Ben McCulloch
August 17, 2022

How to connect any digital assistant to any call centre

How to connect any digital assistant to any call centre https://vux.world/wp-content/uploads/Audiocodes-webinar-wrap-up.png 1600 1200 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 17, 2022 August 17, 2022

Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.

Kane Simms
August 16, 2022

The 2 things holding AI assistants back (and it’s not tech)

The 2 things holding AI assistants back (and it’s not tech) https://vux.world/wp-content/uploads/Holly.jpg 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 16, 2022 August 16, 2022

We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from…

Ben McCulloch
August 5, 2022

A novel approach to designing bot personas

A novel approach to designing bot personas https://vux.world/wp-content/uploads/A-novel-approach-to-designing-bot-personas.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g August 5, 2022 August 5, 2022

“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in…

Rebecca Christie
August 5, 2022

Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy

Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy https://vux.world/wp-content/uploads/Rob-Lubow-Website-hero.jpg 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g August 5, 2022 August 5, 2022

Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.

Kane Simms
August 2, 2022

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX

Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX https://vux.world/wp-content/uploads/Balto-Real-Time-Index-Example.png 1280 720 Kane Simms Kane Simms https://secure.gravatar.com/avatar/26839585565b6484d0560f5e365378f0?s=96&d=blank&r=g August 2, 2022 August 2, 2022

I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.

Rebecca Christie
July 27, 2022

Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera

Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera https://vux.world/wp-content/uploads/muddu-l-.png 1600 1200 Rebecca Christie Rebecca Christie https://secure.gravatar.com/avatar/61a62614f405a15d4978524b5df65a86?s=96&d=blank&r=g July 27, 2022 July 27, 2022

Muddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.

Ben McCulloch
July 27, 2022

How ABN AMRO bank developed AI maturity

How ABN AMRO bank developed AI maturity https://vux.world/wp-content/uploads/ABN_AMRO.jpg 1120 840 Ben McCulloch Ben McCulloch https://secure.gravatar.com/avatar/b1f3549c2d953651d69f59ec1fa801a3?s=96&d=blank&r=g July 27, 2022 July 27, 2022

Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.

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