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AI

15 ways conversation designers could use ChatGPT

15 ways conversation designers could use ChatGPT 1120 840 Ben McCulloch

People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for…

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How to achieve better customer service during seasonal spikes

How to achieve better customer service during seasonal spikes 1120 840 Ben McCulloch

We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be…

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Conversational AI at GoDaddy and beyond with Sonia Talati

Conversational AI at GoDaddy and beyond with Sonia Talati 1600 1200 Rebecca Christie

Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale.

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Learnings from designing over 300 chatbots with Jim-Rowe Bot

Learnings from designing over 300 chatbots with Jim-Rowe Bot 1600 1200 Rebecca Christie

Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots.

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Conversations Squared #2 – Jason F. Gilbert

Conversations Squared #2 – Jason F. Gilbert 2380 2380 Ben McCulloch

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on…

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Voice AI that detects your tone of voice with Sean Austin, CEO, Helios

Voice AI that detects your tone of voice with Sean Austin, CEO, Helios 1600 1200 Rebecca Christie

Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.

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Conversations Squared #1 – Emily Uematsu Banzhaf

Conversations Squared #1 – Emily Uematsu Banzhaf 1600 1200 Rebecca Christie

Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network,…

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Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey

Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey 1600 1200 Rebecca Christie

Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.

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Building an effective digital assistant for banking with Bill Hawks, Citizens Bank

Building an effective digital assistant for banking with Bill Hawks, Citizens Bank 1600 1200 Rebecca Christie

Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.

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Why context is truth in conversational AI

Why context is truth in conversational AI 1120 840 Ben McCulloch

If you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe…

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    Exclusive insight report: How AI agents keep CX stable when volume explodes
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